Returns & Exchanges

At Parker's GBI, we prioritize the freshness and quality of our gourmet food products. If your order arrives damaged or incorrect, we offer a 14-day return window to ensure your complete satisfaction.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and photos of the product within 48 hours of delivery to initiate a claim.

• 2.
  Receive Authorization

  Our quality control team will review your request and provide a Return Merchandise Authorization (RMA) number if the items are eligible.

• 3.
  Secure Packaging

  Carefully pack the unopened items in their original shipping container, clearly marking the RMA number on the outside of the box.

• 4.
  Process Refund

  Once we receive and inspect the returned goods at our facility, we will issue a full refund to your original payment method within 5-7 business days.